Cancellation Policy

RESERVING YOUR TOUR:  

  • A deposit equal to a minimum of one full guest fare (including sales tax and 15% base gratuity) is required to reserve your seats on a multiple group tour. Final number of guests attending must be confirmed within 3 days of tour date.
  • When you book a tour with us a confirmation email will be sent to the email address on file for the amount of your tour.
  • We accept Cash, MasterCard, Visa, American Express and Discover

CANCELLATION POLICY:


ALL cancellation requests are considered valid ONLY if received in writing. We do not accept cancellation requests by phone; however, cancellations sent by email to Noel@DiscoverTexasWine.com are acceptable. Private Group Tours cancelled with advance notice of 7 calendar days or more will receive a refund of their deposit amount, LESS any credit card processing fees incurred by Discover Texas Wine Tours for the processing of both the initial deposit and the refund transaction. Payments which are received for tours booked within 72 hours of the scheduled tour time who wish to cancel will receive full credit for the amount already paid towards a future booking with our company, which must be completed within one calendar year of the date of cancellation. Unless officials have declared that severe weather conditions exist which require drivers to stay off the roadways and travel is prohibited, we do not accept cancellations due to weather conditions as a valid reason for no shows or valid late notice cancellations.


Cancellations made within 71 hours or less of a scheduled tour, or failure of a tour group to show up at the appointed time at the designated pick up location, will result in the full amount of the scheduled tour costs being charged to the card on file based on the number of guests provided in the original reservation. This policy also applies to partial cancellations and individuals who are part of the group who do not show up on the day of the tour. This charge will include the price
of any additional tasting fees payable at venues which had been requested for the tour. Please be aware that our company does not provide refunds for any tasting fees.

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